Terms & Conditions
A legal disclaimer
The information provided in this document is for general informational purposes only and should not be taken as legal advice. Max & Lucy Co. makes every effort to provide transparency and clarity in our business policies, but we cannot predict all circumstances or legal requirements that may apply to you. If you have specific questions about your rights, obligations, or protections, we recommend seeking professional legal counsel.
Terms & Conditions
By accessing or making a purchase from www.maxandlucyco.com, you agree to be bound by the following Terms and Conditions (“T&C”). These T&C govern your use of our website, products, and services. Please read them carefully before engaging with our brand.
Max & Lucy Co. is a small, family-owned business operated by passionate dog lovers. Each product is printed and fulfilled on demand through a third-party provider. By purchasing from us, you acknowledge that production begins immediately after an order is placed, and fulfillment times may vary depending on demand and seasonality.
We reserve the right to update, modify, or replace these Terms at any time without prior notice. Continued use of our website after such changes constitutes your acceptance of the revised Terms.
💳 PAYMENT METHODS
We accept all major credit cards, PayPal, and other payment methods available at checkout. All transactions are processed securely through trusted payment gateways. Prices listed on our website are in U.S. dollars and are subject to change without notice.
📦 SHIPPING & FULFILLMENT
Orders are fulfilled and shipped via Printful, our trusted production partner. Each item is made to order and typically ships within 5–10 business days. Once shipped, you will receive tracking information via email. Delivery times depend on your location and postal carrier performance.
We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances beyond our control.
💰 RETURNS & REFUNDS
Due to the custom, made-to-order nature of our products, all sales are final unless an item arrives damaged, defective, or in
correct. For more details, please refer to our Refund Policy page.
📷 INTELLECTUAL PROPERTY
All artwork, images, designs, and written content featured on Max & Lucy Co. are the exclusive property of Max & Lucy Co. and may not be reproduced, distributed, or used for commercial purposes without our express written consent.
👥 USER RESPONSIBILITY
By purchasing from or interacting with our website, you agree not to misuse our content, engage in fraudulent activity, or attempt to interfere with the website’s functionality or integrity.
🐾 LIMITATION OF LIABILITY
Max & Lucy Co. is not liable for indirect, incidental, or consequential damages resulting from the use or inability to use our products or website. All products are provided “as-is” without any guarantees beyond those expressly stated in our policies.
📧 CONTACT INFORMATION
For any questions or concerns about these Terms & Conditions, please contact us at:
Email: maxandlucyshop@gmail.com